Refund and Return Policy

At 2Sprays, every fragrance is freshly decanted from a 100% authentic retail bottle and prepared specifically for your order. Because each bottle is made to order and considered a personal care product, we cannot accept returns or refunds for all situations.

Eligible for a Replacement or Refund

Please contact us within 7 days of receiving your order if:

  • You received the wrong fragrance.
  • You received the wrong size.
  • An item from your order is missing.
  • You have a genuine concern regarding the authenticity of your fragrance.

If approved after review, we'll provide an appropriate resolution, which may include a replacement or refund.

Discovery Sizes (1ml to 5ml)

Our 1ml to 5ml bottles are designed as discovery sizes, allowing you to experience a fragrance before purchasing a larger amount. Due to their small quantity, 1ml to 5ml purchases are non-refundable and non-exchangeable, except when:

  • We shipped the wrong fragrance.
  • We shipped the wrong size.
  • There is a verified authenticity issue.

Standard Sizes (10ml to 30ml)

For 10ml, 20ml, and 30ml orders, please contact us within 7 days of delivery if:

  • We sent the wrong fragrance.
  • We sent the wrong size.
  • You have a verified authenticity concern.

Each request will be reviewed individually.

What Is Not Eligible for Refunds

We are unable to offer refunds or exchanges if:

  • You don't like the scent.
  • The fragrance doesn't last as long as expected.
  • The scent smells different from what you imagined.
  • You ordered the wrong fragrance or size.
  • You changed your mind after placing your order.
  • The product has already been significantly used.

Fragrance performance and scent perception can vary based on skin chemistry, environment, and individual preference.

Shipping & Packaging

Every order is carefully inspected and securely wrapped before it leaves our studio to help protect it during transit. Once an order has been handed over to the courier, delivery handling is outside of our control. While we take every precaution to package your order safely, 2Sprays cannot be held responsible for delays or damage caused during shipping.

If your parcel appears visibly damaged upon delivery, we recommend documenting it with clear photos before opening and contacting the courier directly. If you need assistance, our team will be happy to help guide you through the process.

Our Authenticity Guarantee

Every fragrance at 2Sprays is decanted only from 100% authentic retail bottles sourced from official boutiques, Duty Free stores, and trusted authorized retailers.

If you believe your fragrance is not authentic, please contact us within 7 days of delivery. We'll carefully review your concern and work with you to find a fair resolution. If the product is confirmed to be inauthentic, we'll provide an appropriate resolution, which may include a replacement or refund.

Before Contacting Us

Please have the following ready to help us review your concern:

  • Order number
  • Clear photos of the product received
  • A brief description of the issue
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